Terms & Conditions
The holiday rentals we represent are typically second homes owned by individuals who also use them as a holiday home. These homeowners have made them available to share with responsible groups that will treat the home and neighbourhood with respect.
While many of our guests are on holiday, the full-time residents that live nearby are not. In order to maintain the top quality of our homes and the peace and quiet of our neighbourhoods, all occupants must adhere to the following terms and conditions.
Certain homes have additional restrictions so Please contact or message us in advance of booking to make sure this home and our policies are compatible with your group and intended use. Thank you in advance for your understanding.
- Identification and use: The names and ages of all occupants and proposed use of the property must be provided. A copy of government issued identification and the credit card used at booking must be sent to us prior to check in. All adult groups must be 21 years of age or older for rentals less than 30 days.
- Maximum Occupancy: Guests shall not exceed the number of adults and children published on the property listing. Additional daytime guests are limited to a maximum of 4 and must depart prior to 10:00 PM. House parties and/or gatherings are strictly prohibited and will result in immediate eviction with no refunds.
- Noise: The City of Manchester has a 24hr/day noise ordinance that the council strictly enforces. Guests must keep the volume of voices and music to a reasonable level and bring conversations indoors after 10:00 p.m. and close windows and doors to keep any noise inside.
- Rubbish: All other rubbish should be bagged, tied closed and placed only in your holiday rentals bin or recycle bin. Please contact your management company if the bins are full.
- Parking: Please do not exceed the designated amount of parking provided on the property. Do not block neighbouring driveways or use others parking spots and maintain access for emergency vehicles at all times.
Rental Terms and Conditions
Please do not proceed with booking if you are not comfortable with these policies.
Guest agrees to read and abide by the Terms of this agreement and ensure all other occupants abide by these terms. As consideration for the booking and use of Holiday Rental Property during the lease term, Guest agrees to pay Manager for all items specified.
The Guest placing the booking must be over 21 years of age on the check-in date. Upon booking, the full names, email addresses, telephone numbers and dates of birth of all the guests staying must be supplied to the Agent.
Rentals commences at 13:30 if booked directly with us and 15:00 if booked through a third party on the day of arrival and ends at 11.00am on the day of departure unless different check-in and check-out times have been agreed, in which case the latter shall define the rental period. This period is hereafter referred to as the “Rental Period”. The Rental Period dates will be stated on the reservation confirmation provided to the Guest when they book and cannot be exceeded unless the Agent gives written approval. The Guest will be liable for any cost, of whatever nature, incurred because of an unauthorised extension.
All prices are quoted in UK Pounds Sterling and, unless otherwise specified, the prices quoted include VAT at the prevailing UK rates if applicable. All prices are based on costs prevailing at the time of quotation and may be subject to change.
Unless otherwise specified, the prices quoted for all serviced property include utilities and taxes. Any extra charges are at the management’s discretion.
A Fair Usage Policy for utilities will be applied at our discretion. If we deem that there has been an excessive use of energy such as leaving the heating/fans on all day and increasing the thermostat temperature over and above an acceptable temperate we reserve the right to charge for extra usage.
We deem that an acceptable temperature is 22 degrees. The thermostat and heating times have been set in all apartments and therefore should not need to be adjusted.
If the apartment has a Hive hub, Guests must not unplug the hub. We reserve the right to turn down the heating, if the temperature is being constantly increased.
Please note that early check-ins before the times stated above carry an additional charge of £20.00 and is subject to availability.
Where possible we offer a Meet & Greet Service
Monday – Friday 13:30 – 19:00,
Saturday – Sunday 13:30 -17:00.
After these hours, you will be required to carry out a self-check-in providing you have paid for your stay. Details of access and codes will be sent within 24 hours before arrival.
Check-in for last-minute bookings is only possible 1 hour after payment has been processed.
Standard check-out time is up to 11:00. A late check-out may be arranged subject to availability for at an additional cost of £10.00 an hour.
If you are late checking out without prior agreement, Guests will be charged £20.00 an hour.
Our company operates in accordance with the Disability Discrimination Act 1995 and the Equality Act 2010 and, as such, we encourage all prospective guests to talk to us about any special accommodation requirements they may have. We will be pleased to discuss our most appropriate accommodation solutions with the aim of making all guests’ stay as comfortable as possible.
A Security Deposit to the value of £100.00 is required for every booking per single unit booked. This deposit will be processed within 7 working days of the check-out date. Please note that during Special Events and Festivals, the deposit maybe increased up to £200 per single unit.
Security Deposits taken by credit/debit card may take up to 5 working days to appear in your account, if the guest prefers the deposit to be transferred to their bank account, the guest must submit their bank details for a bank transfer to Montauban Apartments Ltd by e-mailing email@example.com within 3 working days of the check-out date.
MA Ltd may pre-authorise the Security Deposit amount from the Guest’s card and complete on the pre-authorisation in case of a claim on the Security Deposit needing to be made. The pre-authorisation expires automatically 10 days after it is made, at which time the funds are released. An additional fee may be charged if house rules are broken or if the damage exceeds £100.00.
The Security Deposit will be kept in full if any of the house rules, as set out for the property are broken (including but not limited to no smoking inside in the property or communal areas, no parties, no loud music, no pets, and a partial or full deposit may be kept for any damage caused to the property or its contents.
A deposit may be withheld if refuse is not recycled correctly or not placed in the appropriate bins. If a bin collection date of which the guest has been advised is missed, the deposit may be likewise withheld. Any bank fees transferred with the refund of the Security Deposit will be charged to the guest. If the bank charges exceed the figure that needs to be refunded, that figure shall not be transferred.
The full price of the booking is due at the time of booking to secure the reservation. If the preferred payment is by bank transfer, the Guest is given 2 days to pay by bank transfer and submit proof of payment via email to firstname.lastname@example.org . If this is not received on time, the Agent reserves the right to cancel the booking and charge the full value of the booking to the Guest.
Any charges raised against the Agent by their bank for handling dishonoured cheques or any other payments will be passed on to the Guest, by way of a deduction from the Security Deposit.
CANCELLATION AND REFUNDS:
Should Guest wish to cancel their reservation, the notice of cancellation must be in writing and Guest is responsible to verify receipt and confirmation in writing from Manager.
There will be no refunds for bookings booked on a Non-Refundable Rate. Non-refundable rates are discounted rates of 10% or more.
For notice received more than thirty (30) days prior to the check-in date, Manager will refund 100% of payments received
For notice received less than thirty (30) days prior to check-in date, Manager will not refund.
There are no refunds for Guests who change their plans within the 30 day period prior to check-in, alternative dates may be offered and the Guest will be expected to pay any differences in the rate.
We strongly advise all Guests to obtain Travel Insurance in the event that they can not travel due to unforeseen circumstances such as serious illness or injury, cancelled flights etc.
There are no refunds for early departures, delayed arrivals, construction noise or activity, inclement weather or reduction in the number of nights reserved for any reason.
If the Property becomes unavailable or unsuitable for rent for any reason, including but not limited to, casualty loss, construction, noise, physical deterioration, or loss of utility services, the Managers liability will be limited to the return of all monies paid on account at the time of cancellation by the Manager. In the event Manager cancels the reservation; Manager will attempt to substitute the Property with a like for like kind. All monies received will be refunded to Guest within 7 business days of confirmation of notice of cancellation.
Every home has the potential for equipment to occasionally malfunction and we cannot guarantee every aspect of a home to be operational 100% of the time. Manager will attempt to rectify any malfunctioning equipment, systems or amenities, however, Guest agrees there are no refunds offered for any malfunctions.
CORONA VIRUS update – According to the UK Government, currently the risk to the public remains low.
Reservations made by travellers who have been to an high risk area affected by Coronavirus, and have subsequently been banned from entering the country they intended to travel to, will be refunded
Manager or its agent has the right to inspect and photograph condition of the premises without prior notice at any time to enforce the terms of this agreement. Should Guest or any occupants violate the terms of this Agreement, Manager may impose fines up to three (3) times the rental amount, and may terminate Guest’s occupancy immediately with no refunds of rents or security deposits. Guest shall waive all rights to due process for failure to vacate the premises upon termination and all individuals occupying the Unit will be subject to immediate eviction procedures under State law. Manager or its agent including law enforcement may enter the premises and remove all occupants and their belongings.
Should Guest need to transfer the reservation to a substitute Guest, substitute Guest must be approved by Manager and agree to all current terms and conditions. A transfer processing fee may be applied to the reservation.
CONDITION OF THE PROPERTY
The Guest must follow the instructions in the welcome manual of the property on. Any losses, damage, or any cleaning necessary over and above normal servicing, will be deducted from the Security Deposit. By placing a booking with MSA the Guest authorises the Agent to deduct payment for these from your Security Deposit.
The Guest is responsible for taking all reasonable care of the property and its contents. The property and all equipment, utensils, furniture, etc. must be left clean and tidy at the end of the Rental Period. No items can be removed from the property.
The Guest will be responsible for making good any damage to the property or its contents, which has occurred due to negligence, wilful damage or irresponsible behaviour on the part of those occupying the property or their guests. Such damage must be reported, without delay, to The Agent’ local representatives. The cost of the repair or replacement must be agreed with, and paid to, the Agent.
The Guest is responsible for ensuring that no person staying or visiting the property during the Guest’s stay will suffer anything to be done which would endanger the policy of the Agent’s insurers in respect of the property and its contents which might make the same void or voidable.
CHECK OUT / CLEANING PROCEDURES:
Each property will be inspected, sanitised and cleaned prior to your arrival and after your departure. Guest should leave the property in the same general condition at Check-In meaning:
a) Any debris, rubbish and discards removed from the home.
b) Dishes and cooking messes cleaned up.
c) Put back any furniture or items that have been rearranged (inside and outside home).
d) All remote controls left in plain sight.
e) Refrigerator and unit should be left clean and free of perishable food.
f) Lounge chairs equipment, etc. put back in place.
g) BBQ cleaned with brush.
h) Please turn-off lights, heater, fans, appliances, etc.
i) Please make sure all doors and windows are closed and locked.
j) If applicable, leave keys, garage openers, and/or parking passes on the kitchen counter.
k) If unit equipped with a lock-box, please return keys to the lock-box.
The Guest undertakes to notify the Manager at their earliest convenience should they notice inadequate cleaning, so the Manager can endeavour to rectify the situation.
The cleaning fee is for a standard cleaning only. If the home was left in poor condition and additional cleaning is required, fees will be charged to Guests credit card on file at a minimum fee of £100.
A £150 per item fee will be charged for each lost key and £75 for each garage door opener and remote control that is damaged or not left at the Property upon check-out.
If the booking exceeds 7 nights, a clean and bed change will be provided free of charge. If more frequent changes are required, additional cleans are charged at £50 per 2-hour clean.
Guest understands and agrees that Property shall be occupied by no more than the number of individuals (including children and infants) indicated on the website listing, and day/evening guests are limited to 4 persons.
A minimum charge of £100 per day per person may be imposed for excess occupancy. All day/evening guests must vacate the premises by 10:00 p.m. Should Guest wish to entertain or have more than 4 guests; Guest must obtain pre-approval by Manager in writing.
The property is fully furnished, and includes ready-made beds, 1 set of bath towels per guest and an equipped kitchen. Furnishings and amenities are not new and may exhibit signs of wear and tear. Amenities and furnishings are subject to change, and may or may not be the exact same as represented due to replacement, substitution or other reasons.
Manager provides a starter kit of soaps, dish detergent, shampoo, toilet paper, paper towels, and other dispensable items. Since a limited supply is provided, Guest should plan to shop to replenish these items if necessary. Manager assumes no responsibility for the quality or contents of any food products left on the premises and Guests use and/or consumption of same is not recommended and shall be at Guest’s own risk(s).
Towels (except beach towels) and linens are not to be taken from the units. Missing towels and bed linens will be charged.
Telephones are not customarily provided. Some Units may be located in areas with poor mobile phone coverage.
DISTURBANCES AND ILLEGAL ACTIVITY:
Guest and their guests shall behave in a civilised manner and shall be good neighbours, respecting the rights of the surrounding neighbours, and shall not create noise or disturbances that interfere with the quiet enjoyment of their property. Outdoor noise, or noise carrying outside from inside the home should be kept to a minimum regardless of the hour and in compliance with the local Noise Ordinance.
Any use of the unit for any unlawful purpose including, but not limited to the possession, serving, or consumption of alcoholic beverages by persons less than 18 years of age, house parties or keg parties, beer pong, or use of common areas in a manner contrary to the provisions of this agreement, or the rules of the homeowner’s association, are prohibited.
GUEST’S NOTIFICATION RESPONSIBILITIES:
Guest shall call or email Manager upon arrival to property to confirm arrival. Upon arrival, Guest agrees to examine the Unit, all furniture, furnishings, appliances, fixtures and landscaping, if any, and shall immediately report to Manager if any are not in operating condition or in disrepair. Guest also agrees to immediately notify Manager of any occurrences that may cause damage to Property or adjacent units and to take reasonable measures to mitigate damage, and be responsible for damages for failure to do so.
Guest acknowledges that unless Manager is notified on day of check-in of any damage or cleaning concerns, Guest will be liable. Any and all damages, breakage, lost or missing items on the Property during the occupancy will be Guest’s responsibility and must be reported to Manager and paid prior to departure.
MULTIPLE HOME RENTALS:
Should Guest or acquaintance of Guest rent another property in proximity to Unit, no items shall be moved from home to home. The majority of occupants from two or more rentals will not spend the bulk of their rental time at a house other than the house in which they are sleeping (violation of the occupancy rules). Having too many guests in one house creates extra wear and tear, risk of sewer problems and noise complaints.
Guest shall dispose of all waste material generated during the rental period in a lawful manner and put the rubbish in the exterior bins provided for collection by the local council. Guest is cautioned not to leave unsealed rubbish inside or outside for long periods of time to avoid pests.
SUBLEASING: Guest shall not sublet the property.
Strictly NO SMOKING is allowed on the premises. If smoking does occur on the premises, Guest will be fined and may be evicted. The full damage deposit will automatically be retained and Guest is financially responsible for all damage caused by the smoking including, but not limited to, stains, burns and the cost of odour remediation and removal and replacement of damaged property as well as any relocation costs for the proceeding guests.
Pets are prohibited unless otherwise noted and a signed Pet Addendum has been submitted in advance of occupancy. If an unauthorised pet is found on the premises, Guest may and/or pet may be evicted and Guest is responsible to remedy any and all pet damages and the cost of remediation, including pet allergen remediation, flea remediation and reimbursement to Manager for any refunds necessary to relocate or compensate for relocation of future guests until remediation is completed.
Guest expressly acknowledges and agrees that this Agreement is for transient occupancy of the Property, and that Guest does not intend to make the property a residence or household.
Guest agrees not to access any locked storage areas or areas not expressly meant for guests, even if unlocked, which contains owners or managers property and may contain cleaning supplies and or items that could be hazardous to children and adults.
The property is equipped with a minimum of one (1) fire extinguisher. It is the duty of the Guest locate fire extinguisher, notify all other occupants and guests of the location, and to inform management immediately should the fire extinguisher be missing, or be less or become less than fully charged.
SMOKE DETECTORS/ CARBON MONOXIDE DETECTOR:
The property has smoke detectors installed and they are believed to function properly at the time of rental. Guest will notify management without delay if detectors are missing, uninstalled, “chirps” or have a low battery condition.
Vehicles may only be parked in designated areas, with prior booking where necessary. If a vehicle is parked on or in front of an access route to the property without authorisation, failing attempts to contact the Guest, the Agent reserves the right to tow the vehicle away.
Guest shall see to their own and to the Property security by locking doors, windows, garage doors, etc. when prudent to do so, and always when all guests are absent or the property is vacated.
NEW LOCKS OR ALTERATIONS:
Guest shall not make or permit to be made any alterations to the Premises or change or add any lock without prior consent of Manager
Manager shall bear no responsibility for lost, stolen or abandoned items. Every reasonable effort will be made to contact the Guest for return. will be a minimum $25.00 handling charge plus shipping costs for any found items returned at Guest’s request. Manager shall not be held liable for condition of said items. Any items not claimed for longer than 30 days may be donated or sold.
Services are provided as a convenience only, and are not integral to this agreement. No refund of rents shall be given for outages, content, lack of content, speed, access problems, lack of knowledge of use, or personal preferences with regard to service.
No guarantee can be made that the internet service provided will be compatible with your device. No technical support for the connection is available.
Functionality of the connection cannot be guaranteed. Should the broadband connection not be functioning for any reason no liability is taken by either the owner or The Agent and they cannot be held liable for any losses resulting from the loss of connection.
The Guest is fully responsible for all internet activity and the Agent and Owner hold no responsibility. Any illegal internet activity, e.g. peer-to-peer file sharing, will result in the internet access being closed down for the duration of the Guest’s stay.
Wireless internet at Montauban House is free to those guests who accept these terms and conditions.
The Wi-Fi internet access Service is provided to you by MA Ltd. By connecting to the Service, you agree to abide by the terms and conditions below. If you do not agree to all of the terms and conditions, please do not use the Service.
A Fair Use Policy has been implemented so that we can deliver a Service that is fast and reliable to all our guests. We monitor the performance of our network and may restrict the amount of bandwidth available to demanding users during busy periods to ensure all of our guests have an acceptable level of service.
We will use our reasonable endeavours to make the Service available 24 hours a day, however we will not be liable if for any reason the Service is not available at any time or for any period. Access to the Service may be suspended at any time. If you require any assistance in relation to the Service, you should contact Reception.
You will keep confidential any network access codes or passwords provided to you in order to access the Service and will not disclose them to any other person for any reason. You will be responsible for any loss that arises from you losing, misusing or otherwise disclosing any such access codes or passwords.
The Service is intended to allow you to access the internet for legitimate purposes only. You undertake to us that your behaviour while using the Service will be lawful, honest and proper. Without prejudice to any other provision of this agreement, we may terminate your use of the Service at any time without notice if we become aware of any behaviour that has a negative impact on our equipment or network or the use by other customers of our equipment or network or the internet in general, or which damages, or has the potential to damage, our reputation or standing. You may not:
– Use the Service for any illegal purpose;
– Access or attempt to access the Service provided to any other customer;
– Use the Service in such a manner as to host a web or other server, send or facilitate the sending of bulk e-mail or collect third party personal data without appropriate consent;
– Exceed typical bandwidths relevant to the period of Service;
– Resell, or attempt to resell, the Service to any third party.
We shall investigate any suspected breach of the agreement by you and reserve the right to take such action as we, in our sole discretion deem appropriate, including suspension or withdrawal of the Service with immediate effect and without notice to you.
You acknowledge that your use of the Service is at your own risk. The Service is provided on an “as-available” basis, and to the fullest extent permitted by law, we hereby exclude all and any warranties or conditions of any kind, whether express or implied, in respect of the Service and any content or data obtained or downloaded from it.
We do not warrant that the Service will be uninterrupted, timely, secure or error-free at all times or will meet your requirements. We are not responsible for the security, integrity, accuracy or completeness of any information that you transmit or receive while using the Service.
The disclaimer is without prejudice to your statutory and other rights as a consumer. Nothing in this agreement shall exclude or limit your or our liability for death or personal injury.
We shall not be liable to you in contract, tort or otherwise arising in connection with this agreement for any economic losses (including, without limitation, loss of revenues, profits, contracts, business or anticipated savings), any loss of goodwill or reputation, any special, indirect or consequential losses or any destruction or loss of data.
If any part of the Service is not available to you through no fault on our part or where the failure, suspension or withdrawal of the Service is beyond our reasonable control, we shall not be obliged to pay any compensation to you.
You will indemnify us against all and any losses or claims arising from any breach of the agreement by you, and against any claims or legal proceedings arising from your use of the Service which are brought or threatened against us by another person.
We reserve the right to amend this agreement at any time.
We reserve the right to assign or sub-contract any of our rights and obligations under this agreement without notice to you.
If any provision of this agreement is found to be unenforceable by a court of competent jurisdiction, the other provisions will nevertheless remain in full force and effect.
This agreement is governed by the laws of England and the parties hereto submit to the non-exclusive jurisdiction of the English courts.
By accessing the internet through our Service you will be deemed to have read, understood, accepted and agreed to being bound by these terms and conditions of use.
Rentals are equipped with heating. Guest agrees that the thermostat shall not be set above 22 degrees, and that the thermostat setting shall be “Auto”. Doors and windows shall be closed when heating is in operation.
MA Ltd operates a Fair Usage Policy for utilities and extra charges will be applied at our discretion if we deem that there has been an excessive use of energy such as leaving the heating/fans on all day and increasing the thermostat temperature over and above an acceptable temperature. We reserve the right to charge extra should we deem that the heating has been left on all day/night.
SYSTEM(S) / FURNISHING / AMENITY FAILURES:
In the event the rental unit sustains a failure of a system, including but not limited to water, sewer, septic, electrical, gas, plumbing, mechanical, appliances, heat pump, ventilating, pool, hot tub or other system or structural systems, furnishings or amenities, Manager will make every reasonable effort to repair or replace the failed system or equipment, and in such event, Guest agrees to permit Manager or its service provider to have reasonable access to the property to inspect and make such repairs. Neither the property owner nor the Manager shall be liable to Guest for damages, and no refunds will be given for such failures.
NOISE AND NOISE TRANSMISSION:
Guest is aware that Unit is located in an urban area and it is therefore subject to noise from nearby residences/businesses/traffic/aircraft and or construction. If Unit has common walls, ceilings or floors, noise may travel between and cause disturbance to Guest from other residences.
Manager does not accept liability for any loss or damage caused by but not limited to the following: weather conditions, natural disasters, pests, construction disturbances, acts of God, or other reasons beyond its control. shall be no refunds of rents because of shortened stays, ruined expectations, or departures due to work and family emergencies, unavailability of any or all parts of the Unit, or any other reasons. It is highly recommended that Guest considers the purchase of travel insurance.
SALE / LET OF PROPERTY:
If unit is actively listed for sale or let, Manager may notify guest to schedule and show property.
WAIVER OF LIABILITY:
for spa, hot tub, swimming pool, sauna, pond, decks, railings, bunk beds accessible by ladders, etc. herein referred to as Special Feature. If so equipped, it is the Guest’s responsibility to learn about safety precautions concerning utilising or being around Special Feature. Guest understands that the area surrounding Special Feature is not fenced or secure, and there are special risks that may be involved for anyone, in particular children who are not carefully supervised, person(s) intoxicated, on any kinds of drugs or medication, with health risks or if pregnant. Guest agrees to explain the risks of the presence and use of Special Feature to all guests at the property. Guest agrees to instruct all guests on premises to not access any off-limit, or unsafe sections of the property including roof-tops. Guest agrees to assume all responsibility to make aware all occupant aware of risks and for the consequences of those risks and to be fully and solely responsible for any accidents that may occur. Guest agrees to waive any claim whatsoever against property owner or Manager for injuries or claims.
RESERVATIONS ARE NOT FULLY GUARANTEED:
If for any reason, the Property is not available or becomes unavailable or uninhabitable for the reservation dates, every effort will be made to locate substitute accommodations. If the substituted property rents for more for the same period, or remaining period respectively, Guest will have the option to pay any additional charges or cancel the reservation within 72 hours of notification of Guest by Manager. However, if the substitute property rents for less for the same period, the difference will be refunded to Guest. In any event, the sole remedy for any perceived damages, liability, or inconvenience is a full refund of the rental amount upon Guest cancellation. It is highly recommended that Guest considers the purchase of travel insurance.
It is mutually understood and agreed that Manager is acting as Agent only for the property owner and has no liability to either party for the performance of any terms, the premises or covenant of this agreement. Furthermore, Guest understands Manager is being compensated in this transaction by the property owner and is contractually obligated to protect the interest of same. Manager hereby discloses to Guest that should Guest elect to purchase travel insurance protection or damage insurance through Manager, Manager may be compensated by provider(s) for cooperation in the transaction.
ADDITIONAL TERMS AND CONDITIONS:
The undersigned, for himself/herself, his/her heirs, assignors, executors, and administrators, fully releases and discharges Manager and Owner from any and all claims, demands and causes of action by reason of any injury or whatever nature which may have occurred to the undersigned, or any of his/her occupants or guests as a result of, or in connection with the occupancy of the premises and agrees to hold Manager and Owner free and harmless of any claim or suit arising there from. In any action concerning the rights, duties or liabilities of the parties to this agreement, their principals, agents, successors or assignees the prevailing party shall be entitled to recover reasonable attorney fees and costs.
Any exceptions to the above mentioned policies must be approved in writing by a Manager in advance.
CONCERNS & COMPLAINTS:
Every effort has been made to ensure the guest have an enjoyable stay, if however the guest has cause for concern, it is important that remedial action is taken as soon as possible.
It is essential that the Guest contact us on 0161 240 3233 if any problem arises. It is extremely difficult (and sometimes impossible) to resolve concerns properly unless MA Ltd are promptly notified. Discussion of any criticisms with us whilst the Guest is in residence at the Property will usually enable any shortcomings to be rectified quickly. In particular, complaints of a transient nature for example regarding preparation or the heating of the Property and cannot possibly be investigated unless the Guest is still in residence.
ACCEPTANCE OF TERMS AND CONDITIONS:
Facsimile/scan signatures are deemed original signatures and approving online terms and conditions constitute approval of these terms and conditions.
CREDIT CARD AUTHORISATION:
Guest agrees to provide Manager with a valid credit card for the duration of the reservation. Guest is providing the credit card as a guarantee. Guest certifies that he/she has read and agrees to abide by the terms of this agreement, and agrees to pay and authorise Manager to charge any rental amounts, taxes, security deposits, extra cleaning, missing property and any damages not covered under the Security Deposit Protection and fines or charges pertaining to violations of the rental agreement. Guest understands that all credit card sales are final. Should manager be unable to recover costs from the credit card on file, Guest is responsible to provide an alternative method of reimbursement within 48 hours of notification.
By checking the box and clicking on the “I AGREE” button, Guest is consenting to the use of an electronic signature in lieu of an original signature on paper and is obligated to all financial and all other provisions of the Terms and Conditions.
Guest may request to sign a paper copy instead. By checking the I AGREE button, Guest waives that right. After consent, Guest may, upon written request to Manager, obtain a paper copy of the electronic record at no charge. Guests agrees that use of an electronic signature for any documents will continue until such time as Guest notifies Manager otherwise in writing. is no penalty for Guest withdrawing this consent. Guest should always ensure that Manager has a current email address on file in order to contact Guest regarding any changes, if necessary.